BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//Versatile Learning - ECPv6.16.3//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-ORIGINAL-URL:https://versatile.ontor.io
X-WR-CALDESC:Events for Versatile Learning
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:Asia/Kuala_Lumpur
BEGIN:STANDARD
TZOFFSETFROM:+0800
TZOFFSETTO:+0800
TZNAME:+08
DTSTART:20240101T000000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=Asia/Kuala_Lumpur:20251125T080000
DTEND;TZID=Asia/Kuala_Lumpur:20251125T170000
DTSTAMP:20260603T180422
CREATED:20250711T064100Z
LAST-MODIFIED:20250829T060730Z
UID:6277-1764057600-1764090000@versatile.ontor.io
SUMMARY:PCM 004- Cyber Security Awareness\, 25 November 2025
DESCRIPTION:INTRODUCTION\nData breaches. Ransomware. State-of-the-art attacks\, advanced persistent threat (APT) targeting big organization and small businesses a like. Rarely a day goes by without another reminder in the headlines that improving security should be a top priority. Of course\, there’s a big difference between knowing you should improve security and knowing how to get started. Take your basic knowledge of cyber security to a whole new level with this exciting course that promises to be educational\, informative and fun filled. \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nWHO SHOULD ATTEND?\n\n\n\n\n\n\n\n\n\n\n\n\nAll executives and above\nIT person\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nMETHODOLOGY\n\n\n\n\n\n\n\n\n\n\n\n\nInteractive Lecture\nParticipative Activities\nGroup Discussions
URL:https://versatile.ontor.io/event/pcm-004-cyber-security-awareness-25-november-2025/
CATEGORIES:Public Program 2025
ATTACH;FMTTYPE=image/png:https://versatile.ontor.io/wp-content/uploads/2025/08/PPP-2026-7.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Kuala_Lumpur:20251125T080000
DTEND;TZID=Asia/Kuala_Lumpur:20251126T170000
DTSTAMP:20260603T180422
CREATED:20250711T060454Z
LAST-MODIFIED:20250711T063944Z
UID:6214-1764057600-1764176400@versatile.ontor.io
SUMMARY:CRM 009 – Effective Customer Service\, 25 & 26 November 2025
DESCRIPTION:INTRODUCTION\n\n\n\n\n\n\n\n\n\n\n\nCustomer is always right”. This is a common statement in customer service where customer‟s satisfaction is a priority. The salesperson must equip themselves with interpersonal skill to build a good relationship with their potential buyer. The importance of a\ngreat image and persona is to ensure the loyalty of the customer. Participants of this training will learn customer skills to improve the performance and professional\, charismatic image that reflects well on their company. \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nOBJECTIVES\n\n\n\n\n\n\n\n\n\n\n\nAt the end of the course participants will be able to: \n• Identify the benefits of the customer service\n• Equip the professional manners skill\n• Apply the interpersonal techniques in\ndealing with angry and upset customers \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nPARTICIPANTS\n\n\n\n\n\n\n\n\n\n\n\nThis course was designed for all staff who\ndeal with customers.
URL:https://versatile.ontor.io/event/crm-009-effective-customer-service-25-26-november-2025/
CATEGORIES:Public Program 2025
ATTACH;FMTTYPE=image/png:https://versatile.ontor.io/wp-content/uploads/2025/07/d4-6-EIBkY1-scaled.png
END:VEVENT
END:VCALENDAR